Shopyzone, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns
• You can request a return within 7 days of receiving your item.
• To be eligible for a return, the product must be:
• Unused and in the same condition you received it
• In the original packaging
• With all accessories, manuals, and invoice

Non-Returnable Items
• Used or damaged items due to misuse
• Products without original packaging
• Earbuds that have been worn (for hygiene reasons), unless defective

Defective or Wrong Products
• If you receive a defective or wrong item, contact us within 48 hours with photo/video proof for a free replacement or full refund.

Refunds
• Once your return is received and inspected, we will notify you.
• Approved refunds will be processed within 5–7 business days via your original payment method.

Return Shipping
• Customers are responsible for return shipping costs unless the product was defective or incorrectly sent.

Shopyzone, we offer Cash on Delivery (COD) as a convenient payment option for our valued customers.

How COD Works:
• Place your order online and choose “Cash on Delivery” at checkout.
• You will receive a confirmation call or message to verify your order.
• Pay the full amount in cash when the product is delivered to your doorstep.
• Please ensure someone is available at the delivery address to receive and pay for the order.

Important Notes:
• COD is available only within Pakistan.
• Orders with COD may be subject to a confirmation process via phone or WhatsApp.
• Orders refused at delivery without valid reason may result in the blocking of COD service for future orders.
• Please check your product upon delivery. If there’s any issue, report it within 24 hours.

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from Shopyzone.

1. Information We Collect

We may collect the following information:
• Your name, contact number, and email address
• Shipping address and billing details
• Product preferences and order history
• Device and browser information (automatically collected)

2. How We Use Your Information

We use your information to:
• Process and deliver your orders
• Send updates about your order
• Improve our website and customer service
• Send promotional messages (only if you opt-in)

3. Data Protection
• Your personal data is stored securely.
• We do not sell or share your information with third parties for marketing.
• Payment information is encrypted and processed via secure payment gateways.

4. Cookies

We use cookies to enhance user experience, track website usage, and offer better service. You can choose to disable cookies in your browser settings.

5. Third-Party Services

We may use third-party tools (like analytics or shipping partners) who may access limited necessary data to provide services.

6. Your Rights
• You can request to access, correct, or delete your personal data anytime.
• You may opt-out of marketing messages at any time.

7. Changes to this Policy

We may update this policy when necessary. Any changes will be posted on this page with the updated date.

Last Updated: April 29, 2025

shopyzone, we believe in making your shopping experience as affordable and convenient as possible. That’s why we offer Free Shipping on eligible orders.

Free Shipping Terms:
• Free shipping is available on orders worth Rs. 2,000 or more.
• Applicable only within Pakistan.
• Orders below Rs. 2,000 will be charged a flat delivery fee of Rs. 200.
• Standard delivery time: 3 to 5 business days.
• In remote or hard-to-reach areas, delivery time may vary.

Note:
• Free shipping does not apply to bulk or wholesale orders unless specifically stated.
• During special promotions or sales, free shipping conditions may vary (e.g., “Free Shipping on All Orders – This Week Only”).